About Freight Audit & Analytics
General Parcel Freight Bill Audit
Onboarding innovative new systems and processes takes time, but they are imperative to improving your supply chain and transportation networks. At Orca, we take on the heavy lifting. At the same time, we consult with your teams on a regular basis to set goals and ensure that processes, rules, rate agreements and other essential elements are aligned with your operation and requirements.
We seamlessly integrate our software with your systems, including any enterprise resource planning (ERP) solution, warehouse management system (WMS) or in-house software. Our processes are also custom-built to your company’s needs and with minimal change to your current operation. We can discuss timing with you on a case-by-case basis.
Once we’ve implemented Orca’s Freight Audit & Analytics solution you will immediately begin to see cost savings on your shipments. No time is required on your part to facilitate ongoing audits.
And unlike other companies, we don’t make you wait for weekly reports. We deliver up-to-the-minute intelligence on demand. You will receive immediate information in real time, including credits applied resulting from our audits. If there are invoicing disputes, our freight audit experts will work with your carriers to solve discrepancies and request credits on your behalf, saving your team valuable time and money.
With Orca, you’re investing in a partner, not a service. We understand that every supply chain is unique. Our solution is customized to your needs, leading to deeper insights and bottom line savings. We bring a fresh view to the industry, focusing on innovation, advanced analytics and unmatched client experience. Our number one priority is to add value every day by going above and beyond.
When you implement Orca’s Freight Audit & Analytics solution you have the following real-time reporting at your fingertips:
- Freight network analysis
- Carrier scorecard
- Accessorial analysis
- Customer summary
- Revenue analysis
- SKU analysis
- Total landed cost reporting
We then customize your reporting and analytics to your business needs, so you can effectively manage your own distinctive supply chain processes – from payables, data auditing and freight analytics through to supply chain decision-based modelling. Our dashboards can also be personalized with filters to enable you to track the KPIs of your choosing.
We see ourselves as your partner, and as such, we will hold quarterly business reviews, walk you through year over year comparisons and run scenario modelling – such as projecting cost savings if you moved a DC to another city. We also have the foresight, scalability and proven expertise to help predict and meet your future business requirements. We are continually reinvesting in the future of supply chain technology, including AI and ML capabilities, to empower your supply chain with critical intelligence now and for the future.
At Orca, we see ourselves as your business partner. We are happy to make customizations to our Freight Audit & Analytics solution to accommodate your business requirements.
Your relationships with carriers will not be adversely affected by using Orca’s Freight Audit & Analytics. Carriers sometimes need reminders that they have to work to keep your business, and regular auditing is a great way to ensure they are upholding service level agreements. As a result of using Orca, many customers experience a higher level of service from their carriers.
During contract negotiations, some carriers ask shippers to waive their rights to on-time delivery guarantees. They often do this in exchange for additional incentives in other areas of the contract. A general service refund (GSR) waiver, or money back guarantee waiver, is something you should consider seriously before signing away your rights to refunds for late deliveries. In many cases, the additional incentives could be negotiated into your contract without signing a GSR waiver.
However, even if you have a GSR waiver in place, Orca’s Freight Audit & Analytics software is still able to audit your freight invoices for errors and ensure you only pay for what was agreed in your contracts. Service failures/late deliveries make up only a part of what we are looking for in your invoices. Our software not only ensures you get the refunds you deserve but also full supply chain visibility so you can optimize cost savings.
There are no upfront or monthly payments. The savings we recover from your vendors will pay for the entire service in year one. Orca is one of the best freight audit companies providing this option. Our success is contingent upon finding you the highest possible cost savings on your freight bills.
General Truck, Rail, Ocean and Air Freight Audit
Orca audits freight invoices from truck (LTL & FTL), rail, ocean and air shipping services. Our Freight Audit & Analytics solution analyzes every line of your invoices, identifies errors and ensures you never overpay. If there is a billing discrepancy, our audit experts will work with your carrier on your behalf to ensure you receive all credits due.
Our Freight Audit & Analytics software reviews critical elements on every line of your carrier invoices so you never pay more than you should. Orca detects errors such as duplicate invoices, invalid accessorial charges, incorrect tariffs, service level failures, carrier routing non-compliance and much more.
Freight cost recovery percentages can vary widely based on the transportation mode, the carrier, the product being shipped and more. Some freight audits can recover 1% in savings, others can be as high as 10%.
Each transportation mode has its own statute of limitations for filing for freight billing errors. Air freight and LTL shipments typically have a six-month window, while FTL shipments have one to two years. Ocean freight and rail freight invoice audits can go as far back as 3 years before the statute runs out.
Yes. Orca’s Freight Audit & Analytics solution is comprehensive and thorough. We are able to uncover billing errors and cost savings that less advanced solutions miss. Don’t leave money on the table. If you would like us to conduct secondary audits of your freight bills, we would be happy to help.
Yes. Whether presented with paper or electronic invoices, our freight auditing is extremely thorough. We ensure that your invoices are 100% correct, and our highly skilled freight audit team will resolve all discrepancies with your vendors on your behalf, saving you time and money.
There are no upfront or monthly payments. The savings we recover from your carriers will pay for the entire service in year one. Orca is one of the best freight audit companies providing this option. Our success is contingent upon finding you the highest possible cost savings on your freight bills.
General Parcel Freight Contract Negotiations
Although you may have been very thorough in your contract negotiations, Orca’s Freight Audit & Analytics software and in-house experts have the data from thousands of contracts to back them up. Our software is able to conduct advanced analytics based not only on price, but on cost to carriers, terms of service and more. With our deep analytics paired with our contract negotiation expertise, we are able to pinpoint areas in your contracts where you can improve your position and achieve higher benefits.
Orca’s team is not only expert at contract negotiations, but they have the powerful insight of Orca’s freight analytics backing them. An effective contract negotiation requires the analysis of many data points, and Orca’s analytics are proven to find more ways to ensure your contracts are drafted in your favour.
Orca provides the contract negotiation specialists and the analytics software to optimize your contract negotiations. We handle everything, from beginning to end.
Carrier contracts may have specified term lengths, but they can also be revised at any time. Orca can help you optimize negotiations when you are ready to make contract revisions. We can analyze your current contracts to find opportunities for cost savings and get you the best incentives available. We are here to help you get the most out of every one of your contracts.
No. Orca is there to assist you in finding the highest cost savings and optimize your contract negotiations. We then present you with the best pricing available from all the carriers you wish to consider. From there it’s up to you to choose which contracts to accept.
It doesn’t hurt to remind carriers that they have to continue to work for your business by offering the best pricing and service levels. Orca’s contract negotiation services give carriers a friendly wakeup call, and at the same time help you get the best pricing and service levels. Our customers find that they enjoy even better relationships with carriers after going through the Orca contract negotiation process.
Most carriers include confidentiality clauses in their contracts. We have structured our contract negotiating services to accommodate confidentiality commitments.
No. We analyze your carrier contracts to uncover potential savings. It is common for companies to hire our services upon seeing their substantial freight cost reduction opportunities, but there is no obligation to do so.
Yes. Our contract negotiation services deliver measurable shipping cost savings.